FAQs ABOUT THE YEG XMAS MARKET

Tickets can be purchased online until 8:00 AM MST the day of the event date.

Limited walk-up tickets will be available during the run of the event. Walk-up tickets are not guaranteed and are subject to venue and parking capacity.

Yes! All General Admission tickets are booked by 30 minute time slots (date and time). This helps us manage the festival’s capacity. Please choose your date and time slot carefully.

Guests must arrive on their chosen date within their selected time slot to ensure entry into the Festival. Once inside the gates, guest are welcome to stay 2 hours.

See our ticket price chart for detailed information on ticket prices.

Carousel Ride tickets are included FREE with all Kids Tickets (17 and Under).

All Capitol Theatre and Experience Tickets include General Admission.

Yes. All guests, including children under 5, must have a time slot booking.

Yes. General Admission is free for children 5 and under. Please make sure to add Kids under 5 to your ticket order.

Tickets purchased online will be sent via Showpass to the email provided at the time of purchase. A PDF of your ticket is attached to this email.

If you prefer to keep everything digital, we can scan this ticket directly from your phone. You can download the Showpass App to your mobile device and/or add your tickets to your digital wallet.

Walk-up tickets may be available on the day of the event at Admissions, but are not guaranteed and are subject to site capacity. Walk-up ticket availability is determined by event operators.

We recommend purchasing tickets online to secure your spot and help you plan your visit to Edmonton Christmas Market.

Sometimes tickets can end up in your email’s Junk folder, so make sure to check there first. Your ticket email is sent from Showpass.

If you still can’t find your tickets, please email support@yegxmasmarket.com with the email used to purchase the ticket(s).

All Tickets are Non-Refundable and Non-Transferrable.

Some tickets can be exchanged for another available time slot. All changes must be complete 24 or 48 hours (depending on ticket type) before the start of your reserved time slot of your existing tickets.

All Dan Mangan, Martin Kerr, and Volya tickets are non-refundable, non-transferable, and cannot be exchanged for another event. 

You can enter the Festival within your ticketed 30-minute time slot.

If you arrive late, entry is not guaranteed and subject to venue capacity. You may have to wait in line.

Santa will be roaming the site and will happily pose for photographs! Check out Santa’s Schedule.

Please have your ticket (either digital or printed) and photo I.D. available when you arrive at Admissions.

Tickets are non-transferable.

The name on the General Admission Ticket(s) does not need to match the name of the ticket holder. This means you can buy a ticket for your friend under your name. Your friend will need to provide your name or confirmation # at Admissions.

Yes! When you purchase a ticket to an exclusive Experience, your General Admission is included.

Present your ticket to Admissions when you arrive for General Admission scanning. Your Show ticket will be scanned again at the Experience venue when you arrive.

You have 2 additional hours to enjoy the Festival before or after your show as well.

Yes! When you purchase a ticket to a Capitol Theatre Show, your General Admission is included.

Present your ticket to Admissions when you arrive for General Admission scanning. Your Show ticket will be scanned again at the Capitol Theatre when you arrive.

You have 2 additional hours to enjoy the Festival before or after your show as well.

City of Edmonton Leisure Passes and/or Fort Edmonton Park Family Passes are not eligible for access to the Edmonton Christmas Market.

Edmonton Christmas Market is owned and produced by Wild Heart Collective, and it not affiliated with the City of Edmonton and/or Fort Edmonton Park.

Thank you for your service! At this time, there is no discount for Canadian Military & Veteran personnel.

Kid Tickets are ages 2-17 years. If a child needs their own seat, a ticket is required.

The Carousel is an antique piece of equipment that is subject to random maintenance that may impact your visit. No refunds or re-bookings will be issued if the Carousel is closed during your visit.

Adult Carousel Tickets can be purchased onsite at Admissions and at the Carousel.

Tickets can be purchased at the Capitol Theatre for $8/person. Tickets Sales will be closed 30 minutes prior to each ride. Horse Drawn Wagon Rides are operated by Fort Edmonton Park.

Patrons board the Wagon next to Bill’s Confectionery. The ride lasts approximately 15 minutes. No food or drink is permitted on the ride.

Wagon Rides will shutdown if temperatures reach -23℃ (with wind chill).

Pre-purchased ticket holders: There may be a short wait in line as we diligently scan all tickets for entry. We anticipate this wait to be no longer than 10 minutes, ensuring a smooth entry process for you.

Walk-up Tickets: Walk-up availability is not guaranteed and is based on site capacity. Please be prepared for a potentially longer wait, up to an hour or more. We recommend checking our website and social media channels for real-time updates on walk-up availability and estimated wait times.

Thank you for your patience and understanding!

All ticketed Experiences are held on the 2nd floor of the Ukrainian Bookstore (UKB) on 1920 St.

Please note: This venue is not wheelchair accessible, as access to the second floor is only available via stairs.

Vendor applications for the 2024 market are now open; however, all applicants are placed on a waitlist as we are currently full for the 2024 season.

You can APPLY HERE

Edmonton Christmas Market is looking for vendors in all categories to apply. As a Public Market, vendors need to abide by the 80/20 rule as a local maker.

All products sold at the Edmonton Christmas Market must be homemade (handcrafted), home grown, or home baked to be compliant with Alberta Agriculture’s rules pertaining to the operation of Farmers’ Markets. We do not allow a market complement of more than 20% wholesale, resale, commercial retail or franchise business. The only exception to this stipulation will be B.C. Fruit. B.C vendors are not permitted to sell vegetables as to adhere to Alberta Agriculture rules. This is subject to change at the discretion of Market Directors. In addition, ALL food and beverage vendors must operate out of an AHS approved commercial kitchen. All products sold at the Edmonton Christmas Market location must conform to Public Health Regulations and Standards of Cleanliness.

Yes, vendors are liable to participate in all festival days the vendor has applied to and been approved for by the Market Manager. ANY changes to your application must be made up to 5 days after the application has been received.

Yes, Edmonton Christmas Market will be managing retail opportunities and food concessions. Please reach out to our General Manager, Adam Luciuk, for more information.

Please note, ALL food and beverage vendors must operate out of an AHS approved commercial kitchen. All products sold at the Edmonton Christmas Market location must conform to Public Health Regulations and Standards of Cleanliness.

The only rentals available for vendors is power (for a low cost). See above for equipment requirements.

Yes, vendors are responsible for their own insurance, including while operating on the market site. All vendors must have insurance of up to $2 million dollars. The Edmonton Christmas Market must be listed as additional insured. The Edmonton Christmas Market does not provide Liability Insurance for individual vendors. It is the vendor’s responsibility to have their own insurance, and for this event it is mandatory that every vendor carry their own Liability Insurance Policies. The Alberta Farmers’ Market Association offers very reasonable rates for vendors. Please connect with us at markets@wearewildheart.com for preferred Insurance rates.

Applications from returning vendors will receive priority consideration, if received prior to applications going live to the public. However, previous participation does not guarantee acceptance.

Once your application has been submitted, it will be reviewed by our Market team. We may reach out to confirm additional details. If approved, you’ll receive an Approval email containing an onboarding checklist and next steps. You’ll be required to sign and upload the agreement/waiver forms, including:

— Vendor agreement form

— Vendor proof of insurance form

— Cancellation policy acceptance

— Personal information form

Any proposed additions or changes of your product line will require written approval from one of the Market/Site Managers.

In the unforeseen event that the physical venue for Edmonton Christmas Market must be canceled due to situations like a pandemic, loss of venue, or an act of god, nature or events beyond reasonable control, our team will notify all participants as soon as possible. In this case, vendors will receive a refund of all fees less the $210 deposit

Vendor categories can fill up quickly. Once a category is filled, vendors in that category will be put on a waitlist for any upcoming vendor cancellations. To be eligible for the waitlist, vendors must submit a $210 deposit. The deposit less a $10 administrative fee will be refunded if vendors cannot participate or there is a remaining balance on the deposit.

If we have not yet processed your application you may cancel and be refunded your deposit of $200 (less $10 admin fee).

If we have confirmed your dates, that means we have potentially turned down another vendor in your category. Unfortunately once you are approved your $200 will be non-refundable. If you cancel after 5 days of approval and invoicing you are then obligated to those dates and payment. Please see the Terms of Service attached to your Brand Profile.

In the unforeseen event that the physical venue for Edmonton Christmas Market must be canceled due to situations like a pandemic, loss of venue, or an act of god, nature or events beyond reasonable control, our team will notify all participants as soon as possible. In this case, vendors will be offered a credit of their paid dates towards an alternative event or venue within 12 months. Partial refunds may be issued if the cancellation is more than 3 months from the date of the event. Deposits are non-refundable.

The speed limit on the Service Road is 25 km/h, while the Midway Ring Road and 1920’s Street have a speed limit of 15 km/h.

Parking attendants will be onsite to direct all patrons.

Parking is available onsite at Fort Edmonton Park; however, the main parking lot fills up quickly. Additional onsite parking is available in the overflow parking lot.

If all parking lots are FULL at Fort Edmonton Park: please head to other public lots in the area, just off Fox Drive in Whitemud Park. Several public park lots are available. All offsite parking lots are an approximate 10 minute walk to Admissions.

We encourage all patrons to safely carpool or to find other modes of transportation, especially if intending to consume alcohol.

See Parking for more information.

Parking is free on a first-come first-served basis.

If the main lot at Fort Edmonton Park is full, traffic will be directed to our overflow lot onsite via our parking attendants.

If both lots are FULL, customers must park in offsite public lots in the area, just off Fox Drive.

All parking lots outside the Park are an approximate 10 minute walk to Admissions.

Yes! We have marked accessible parking spots available near the entrance of Fort Edmonton Park for those that need them.

Yes! We encourage all patrons to utilize public transit when available.

You can take ETS Bus Line 4 to Fort Edmonton Park & Fox Drive to be dropped off right in front of Fort Edmonton Park!

Edmonton Christmas Market is currently located at Fort Edmonton Park:

7000 143 St NW
Edmonton, AB
T6H 4P3

The Edmonton Christmas Market runs from Nov 28 to Dec 15, 2024.

Operating Hours:
Wednesdays (Dec 4 & 11) — 3PM to 9PM
Thursdays — 3PM to 9PM
Fridays — 3PM to 10PM
Saturdays — 12PM to 10PM
Sundays — 12 PM to 9PM

Yes! People of all ages are welcome at the Edmonton Christmas Market.

The Market will see 100+ rotating vendors each week throughout duration of the event.

There will be a variety of Vendors at the Market from the following categories, and more:

— Apparel
— Food & Beverage
— Lifestyle & Home Goods
— Artisans
— Beauty & Body
— Jewelry & Accessories
— Kids and Games
— Pets
— Craft Beer, Cider and Spirits

Yes! We have a food and beverage program onsite once you are through Admissions. Cash is not accepted by any F&B vendors. Christmas Cash, credit and debit will be accepted as payment.

Cash will be accepted at Admissions ONLY.

Credit, Debit and Christmas Cash* will be accepted on-site.

Food and Beverage concessions and rides will only accept Christmas Cash, Credit, Debit or other forms of mobile payment, such as Apple Pay.

Cash may be accepted in the vendor marketplace.

*Christmas Cash is not eligible for use for General Admission, Capitol Theatre Tickets, Experiences or at the Vendor Marketplace. For use only on Rides and Food and Beverage.

Yes, there will be ATM machines onsite once you are inside the Festival.

Outside alcoholic beverages are not permitted to be brought into the Festival site.

Re-entry to the Festival is not permitted.

Unfortunately, your furry friends will have to stay at home. Outside animals are NOT permitted at the Park as Fort Edmonton Park is a ‘closed stable.’

Service animals with credentials are permitted.

Please do not touch, pet or feed the Fort Edmonton Park animals (horses, ponies, cows, etc).

Yes! Alcohol will be available for purchase at multiple venues once inside the Festival.

Absolutely! We love seeing you capture the magic of the Edmonton Christmas Market. Don’t forget to follow us on social media and tag us @yegxmasmarket!

Christmas Cash is non-refundable. Unused cash may be used at next year’s ECM.

Food and/or beverage are not permitted on the Wagon Rides.

Consumption of food and beverage is not permitted while riding the Street Car and/or Trolley.

The Festival is both indoors and outdoors.

Yes! Strollers are permitted onsite.

There will be opportunities throughout the Festival site to sit down or rest.

Yes, public accessible washrooms are available onsite.

A great deal of the Fort Edmonton Park grounds and venues are wheelchair accessible. Walkways are a combination of paved and gravel surfaces.

Outdoor areas can ice up and cause accessibility challenges. Snow and ice can create bumpy surfaces.

At this time, we do not rent out wheelchairs, scooters, or walkers.

Edmonton Christmas Market is an indoor/outdoor event, operating ‘rain, snow, or shine’. No refunds will be issued due to inclement weather.

Outdoor event cancellation may occur should dangerous conditions arise (i.e. winds greater than 50 km/hr).

Wagons will not run at temperatures of lower than -23, however all other venues will be heated and able to operate in the event of cold weather.

In the event of extreme cold (-30 and lower) please keep an eye out on our social media channels for updates on partial closures.

Snow, ice, blowing snow, strong winds or a combination of these conditions can create bumpy and/or icy conditions that may cause accessibility challenges. Ice surfaces may be closed if conditions are unsafe for guests.

Several indoor venues are available onsite. There will also be fire pits throughout the site to keep warm outside.

We encourage all Festival patrons to dress for the weather & bundle up on colder days. Please wear footwear that accommodates snow and/or icy conditions. There will be warm-up stations accessible on-site.

Registered service animals are permitted onsite. Please have identification ready

Smoking cannabis, cigarettes and cigars is strictly prohibited at Fort Edmonton Park, and thus not permitted onsite at Edmonton Christmas Market.

The speed limit on the Service Road is 25 km/h, while the Midway Ring Road and 1920’s Street have a speed limit of 15 km/h.

Please do not touch, pet or feed the Fort Edmonton Park animals (horses, ponies, etc).

The Street Car service, operated by Fort Edmonton Park, will feature two heated cars during event hours. There are two designated stops for your convenience.

A full loop takes approximately 15 minutes.

Absolutely no food or drink is permitted on the ride.

All vehicles must stop at all railroad crossings, as this is a federal train track regulation. Come to a complete stop, look both ways before crossing the tracks, regardless of direction being traveled (into or out of the Midway).

Please do not walk on the train tracks.

Wagon Rides will shutdown if temperatures reach -23℃ (with wind chill).

ANIMAL SAFETY ADVISORY: Kindly observe and respect the right of way for the animals at all times. In the event that the horse(s) show signs of being spooked, please avoid approaching them. The Coachman will handle the animals.

To make our Festival more accessible and inclusive this holiday season, we have a caregiver-friendly policy.

If you pre-purchase your ticket, your designated caregiver does not need to buy their own ticket in advance. Caregivers simply need to show valid identification (such as a registered caregiver card or Access 2 card) at the front Box Office for complimentary entry.